FAQ

Authentication: The grading companies certify that your card is authentic.

Condition evaluation: Your card will be graded on a scale of 1 to 10 according to its condition (corners, surface, centering, edge).

Increased value: Depending on the grade given, your card's value may be significantly higher than that of an ungraded card.

Protection and preservation: Graded cards are encapsulated in a plastic case that protects them from deterioration and damage.

A score displayed on a scale of 1 to 10 with half-points will be given. Cards are measured, studied under the microscope and under UV light if necessary.

Here are the different grade levels with their terms:

GRADE          CONDITION                        CARD INSCRIPTION

10                    Gen mint                              Gem    

9                      Mint                                       Mint 

8.5                   Near mint/mint+                 Nmm+

8                      Near mint/mint                   Nmm

7.5                   Near mint+                            Nm+

7                      Near mint                              Nm

6.5                  Excellent mint+                    Exmint+

6                     Excellent mint                      Exmint

5.5                  Excellent +                             Ex+

5                     Excellent                                Ex

4.5                  Very good/excellent+           Vgex+

4                     Very good/excellent             Vgex

3.5                  Very good+                             Vg+

3                     Very good                               Vg

2.5                  Good +                                    Good+

2                     Good                                       Good

1.5                   Fair                                          Fair

1                      Poor                                        Poor 

A                     Authentic                               Auth

To make sure you make the right decision when choosing a card for grading, here's what you need to know!

Here are the main criteria:

Value: Determine the value of your ungraded card. Then check the grade you want by calculating the grading fee.

This way, during the evaluation, our inspection team will help you find out if this margin is reachable.

Please note that this evaluation cannot be taken as an official grade; it remains a summary evaluation of your card condition.

Here are the 4 inspection criteria: 

Edges : (Check that there are no missing colors or notches on the edges of your card)

Corners: (Check all 4 corners for major material defects)

Centering: (Look at the 4 front and back borders if they have +- the same percentage, e.g.: the right border is thinner than the left).

Surface : (front and back): check that there are no pencil marks, indentations or print lines on the surface, creases or other marks.

The next step is to have everything checked by our inspection team before sending your card.

Absolutely!

During the request process, you'll be asked which method you'd like to get your cards back, and the shipping options will be indicated.

Yes!

You can request simple authentication with your card description.

Absolutely!

There are a few options available to you:

1- Remove the card from its encapsulation and submit it to the new grading company selected.

2- Crossover service: The graded card will be sent as is, but with a minimum grade.

Ex: You want to send a card graded 9.5 and request a minimum grade of 10. The advantage of this service is that if the minimum grade requested for your card is not reached, your card will be returned to you in its original encapsulation.

This way, you don't take the risk of your original encapsulation coming back with a lower grade than the one you requested.

Please note that service charges remain applicable even if the change has not been made, and surcharges may apply depending on the value of your card in the event that the requested rating is given.

Your personal information is protected by our programming team's advanced encryption process.

Please also note that your information is only used to ensure that our follow-up of your request is optimal.

Unfortunately, it's impossible for us to perform a proper inspection with a simple picture, as many anomalies appear from certain viewing angles, and these photos are often not of optimal quality for a proper inspection.

Our inspection service is the best way to evaluate the condition of your cards.

It should be noted, however, that this inspection remains a summary evaluation and in no way guarantees a predetermined grade. 

A company must collect sales tax, as all Canadian businesses must collect goods and services tax (GST) on goods and services supplied in Canada, and intangible personal property, such as intellectual property rights.

1. We offer a card evaluation service prior to shipment to grading:

   Our inspection team will ensure that your cards are in optimum condition:

   - Fingerprints will be removed to the best of our capabilities. 

   - Edges and corners can also be replaced without altering your cards. 

   All this in an environment where there's no risk of damaging your cards. 

   You will then have the choice of sending your card back if it does not meet our team's inspection standards.

2. Our tracking system is directly linked to your member account.

   -You'll see the progress of your request, the description of the cards sent, and any other information relating to your request.

3. Our transparent, proactive and professional service and the ease with which you can retrieve your cards once the grading process is complete.

Absolutely!

You can come to our offices to make your quotes, drop off your cards and pick them up when they're ready! This will save you extra costs and delays in insuring and shipping your cards. However, it is essential that you contact us or wait for confirmation from us before picking up your cards, so as not to slow down our employees' workflow.

Your presence is always welcome, and we look forward to hearing from you and helping you with your future submissions!

Yes !

CYG will be taking part in some collectors' shows. Stay tuned via the participant lists for these shows, or you can also find out about CYG's participation in these events on our main website page.  Finally, don't forget to follow all the official CYG pages on social networks.

- Here are the official CYG links:

Facebook / twitter / Instagram

At these events, our dedicated team will be on hand to answer your questions and evaluate your cards. When you fill in your submission forms, please be sure to provide as much information as possible, so that our team can contact you directly.

CYG will provide all its customers with consistent, meticulous service and the best in the industry. Our dedicated service is attentive to your needs and requirements, and all our equipment is designed to eliminate the risk of counterfeiting as much as possible. What's more, CYG will always take the necessary precautions to provide all collectors with impeccable, trusted service.

Processing time is CYG's estimated time of possession of your cards. Delivery time, weekends and holidays are excluded from processing time. Transition times will not be valid for certain CYG promotions. Please read the conditions that apply to each promotion.

Choose Your Grading cannot be held responsible for delays, performance problems, problems shipping or receiving product, or interruption of the services listed below:

- Interruptions;

- War;

- Pandemics or epidemics;

- Quarantine restrictions;

- Act of God (fire, flood, tornado, etc.);

- Out-of-stock condition of our suppliers;

- Power cuts;

- Transportation problems of our suppliers;

- Disasters beyond our control.

In the event that delays beyond our control cause the transition time to be exceeded, CYG will contact you to inform you of the new deadlines.

If you have any concerns or questions, please do not hesitate to contact us via the chat window on the home page, by e-mail or by telephone.

Email : info@chooseyourgrading.com

Téléphone : Jonathan Éthier (514) 713-9496 / Daniel Quenneville (438) 494-2877.

- Each card will be carefully evaluated to help you decide whether it should be sent to grading. However, you can still send it - the decision is yours.

- Sending and returning your cards to our facilities.

- Follow-up on the processing steps of your chosen grading company. You'll be informed of the progress of your file as soon as we have an update. This way, you'll always know where your cards are and what stage they're at in the process.

First of all, you need to register in our members' area.

Becoming a member of our community is 100% free, and can be accessed via the "Register" tab on the website's main page.

You will then have access to the "Create a request" option in your member area of our website. Finally, please enter your requested information as accurately as possible on our submission form:

(You will then find the "submit" link for your submission at the bottom of this page).

- Your return address so that CYG can send you your cards when they are processed.

- Select the shipping type of your choice.

- Make sure you have completed the description table for the cards you wish to send us. Enter the type (field hockey, soccer, pokemon, etc.), the quantity of each, the year of production, the name of the production company (topps, bowman, sword & shield evolving skies, etc.), the card number, the card name and the estimated value of your card before grading. Repeat for each card sent.

- Make sure you choose the right service for your needs. Only one service can be selected per submission.

- The cost of the wish will be set automatically, but your cards will be insured for the return wish, which will be set according to the declared value of your cards.

- Prepare your cards for shipment to CYG. Your cards should be in a "penny sleeve" and then inserted in a rigid protector. In this way, your cards will be protected during shipment to CYG. You are responsible for the security of your shipment to CYG.

- Choose your payment method in the "Paypal" tab.

- Be sure to send your cards to the official CYG facility address or to our P.O. Box, which you will find in the "Contact Us" section of our website, and to respect the shipping deadlines.

You can of course come to our offices to drop off your cards in person, but you can also drop them off at our drop-off locations. Please refer to our drop-off schedule on our Facebook site.

Make sure you have read CYG's terms and conditions before finalizing the shipment of your cards.

Summary

1) Is the information you have provided accurate?

2) Have you chosen to insure your cards for return?

3) Is the full description of each of your cards complete and accurate?

4) Is the choice of service right?

3) Are your cards optimally protected for their security during shipment? Have you followed the instructions suggested by CYG?

6) Are all the cards listed on your shipping form present?

7) Is the payment calculation grid complete? Is the information correct?

8) Has your payment been processed? Have you received our order confirmation?

Of course! You'll be kept up to date with the progress of your request between each stage of processing by the company you've chosen. Our team will follow up with you every step of the way, right up to the return of your cards. By post or by hand.

Please note that CYG does not accept P.O. Boxes as return addresses. The return address chosen in your submission must be a private address (home, company, etc.).

CYG will use Canada Post or Purolator as the return service. Prices for the return of your cards will be calculated automatically in your quote. Upon return of your cards, an e-mail confirmation will be sent to you for each step completed in the evaluation process.

You will find your « tracking number » associated with the return of your cards in your quote request in your member area.

However, if you prefer, you can pick up your cards in person at one of our drop-off locations.
(Please refer to our drop-off schedule (link at the bottom of this FAQ), to avoid unnecessary travel).

CYG reserves the right to make changes without notice.

Our postal services are :

1) Canada Post ($18+tx)

2) Purolator ($15+tx without signature) and ($20+tx with signature)

Choose Your Grading does not have a customer database of your personal graded cards. However, a database will be accessible to the public on the websites of the chosen companies.

You'll find this information on the Grading Company pages via the link on our home page "Our services". Then choose which company you've chosen.

Enter the number assigned by the company (PSA/Beckett) (e.g. 0000000001) or the name of the card you wish to search for. You will then have access to the information related to that same card.

No personal information about our customers will be divulged, only the card information.

No! autographs are not included as standard. You must request it by selecting the appropriate service for your menu. With the appropriate service, the autograph will be graded (alone or with the card's note).

To understand and identify the signature, here are the main points!

-Find reliable photo comparisons.
-Check the pencil line used.

But the easiest way! Use CYG for quality verification. 

No!
It is possible to dispute card identification information. For example:

The year of production, the name assigned to the card, the card series, etc.

Please note, however, that we will base ourselves on the information you provide in your quote request. We will still carry out research to ensure that the details you provide are correct.

When it comes to evaluating your cards, our inspection criteria are as rigorous as possible, and our certifiers have all undergone comprehensive training on each of our inspection criteria to ensure that all our inspections comply with our inspection charter.

This is why we are not in a position to receive protests, as everything has been done to ensure transparency and rigor unrivalled in the industry.

Our quotation request has been designed to make your requests as simple as possible.

You'll find all the details and information you need in the rules and conditions when you request a quote. 

As for the cost of returning your cards, the price will be set automatically when you request a quote. Depending on the region where you wish to receive your cards, the return shipping cost of the transport company selected by CYG will be added to your request.

Please note that applicable taxes will also be added to your invoice.

As for the cost related to the return of your cards, the price will be set automatically when you request a quote. Depending on the region where you wish to receive your cards, the return cost of the transport company selected by BFG will be added to your request.

Note that applicable taxes will also be added to your invoice.

CYG guarantees a rigorous service, an inspection that lives up to your expectations, and the team uses high-quality microscopes to provide the most accurate pre-assessment. As a result, fewer errors are possible.

As for shipments to the companies selected on your quotation, there is no possible guarantee on shipment. Shipments to grading companies are not insurable, since we'll need an invoice for each card. So there isn't one invoice per card, but per batch.

It's impossible to insure a shipment with multiple products in a single box. But for the return, the parcel is insured by the grading company (PSA/Beckett) according to the value declared at the outset.

Cards that exceed the value of the service chosen are at risk of overcharging, as PSA will adjust this overcharge to the value of the card according to the service that should have been chosen.

This adjustment is only related to the value of the card, which is why it's important to choose the right service for your card.

Here's an example to help you decide which service to choose:

PSA offers several types of service:

Here are a few examples of the services we offer:

• Bulk service is the least expensive, with a processing time of about 4.5 months for a value of US$500 or less.
• The more expensive regular service has a processing time of 30 working days for cards worth US$1500 or less.

So: a card worth US$1,000 sent by Bulk

Here's the link to the services offered by PSA